Who we are
House of Sxren ("we", "us", "our") operates the website at houseofsxren.com (the "Site") and the online store powered by Shopify. We sell women's athletic-luxe apparel and ship to customers across the United States.
What we collect
When you visit, shop, or sign up for our newsletter, we may collect:
- Contact information you provide: name, email address, shipping address, phone number.
- Payment information processed by our payment provider (Shopify Payments / Stripe). We do not store full card numbers on our systems.
- Order history, preferences, and customer-support correspondence.
- Device and browsing data: IP address, browser type, pages visited, referring URL, and cookies as described below.
How we use your information
- To process and fulfill your orders, including shipping and returns.
- To send order confirmations, shipping updates, and customer-service responses.
- To send marketing emails about new drops and offers, only if you have opted in. You can unsubscribe at any time using the link in any email.
- To prevent fraud, secure our Site, and comply with legal obligations.
- To improve the Site, our products, and your shopping experience.
Who we share it with
We share information only with third parties that help us run the business:
- Shopify, our e-commerce platform.
- Shopify Payments / Stripe / PayPal, our payment processors.
- Shipping carriers (USPS, UPS, FedEx, DHL).
- Our email marketing platform (e.g. Klaviyo or Shopify Email) if you have opted in.
- Analytics providers (e.g. Shopify Analytics, Google Analytics) using aggregated, non-identifying data where possible.
We do not sell your personal information to third parties for their own marketing purposes.
Cookies and similar tools
We use cookies and similar tracking technologies to keep you signed in, remember your cart, and understand how visitors use the Site. You can disable cookies in your browser settings, but parts of the Site may not function properly without them.
Your rights
Depending on where you live, you may have the right to:
- Request a copy of the personal information we hold about you.
- Ask us to correct or delete that information.
- Opt out of marketing communications at any time.
- Request that we restrict certain uses of your information.
To exercise any of these rights, email us at [email protected]. We may need to verify your identity before responding.
Children
The Site is not directed to children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
Data retention
We keep your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
Changes to this policy
We may update this policy from time to time. When we do, we will update the "Last updated" date at the top. Significant changes will be communicated by email or a notice on the Site.
Contact
Questions about this policy or our privacy practices? Email [email protected] or message @houseofsxren on Instagram.