1. Eligibility & Acceptance
You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is greater) to make purchases. Visitors between 13 and 17 may browse the Services with the consent of a parent or legal guardian, but may not transact directly. We do not knowingly collect information from anyone under 13. If you believe a minor has provided us personal information, contact us at [email protected] and we'll delete it.
By using the Services, you represent that:
- You meet the age requirements above.
- The information you provide is accurate, current, and complete.
- You have the legal capacity to enter into these Terms.
- You will use the Services in compliance with all applicable laws.
If you accept these Terms on behalf of an organization, you represent that you have authority to bind that organization.
2. Account Registration & Security
You may browse the Services without an account. Certain features — including order history, saved addresses, and faster checkout — require account registration.
You are responsible for:
- Maintaining the confidentiality of your account credentials.
- All activity that occurs under your account.
- Notifying us immediately of any unauthorized use.
You may not transfer, sell, license, or share your account with others. We may suspend or terminate accounts that we reasonably believe have been compromised, used in violation of these Terms, or used fraudulently.
3. Products, Descriptions & Pricing
3.1 Product Representation
We make reasonable efforts to depict our products accurately. However, colors, fit, and texture may vary slightly between the rendered image on your device and the physical product, depending on your screen, settings, and lighting. We do not warrant that the appearance of any product will exactly match what you see on the Services.
3.2 Availability
All product descriptions, availability, and pricing are subject to change without notice. We reserve the right to:
- Modify or discontinue any product at any time.
- Limit quantities purchased by any individual, household, geographic region, or jurisdiction.
- Refuse service to any customer at our discretion.
3.3 Pricing
Prices are displayed in U.S. dollars and exclude applicable taxes, shipping, handling, and any duties unless otherwise stated. The price charged at checkout will be the price in effect when your order is placed and confirmed.
3.4 Pricing Errors
If a product is listed at an incorrect price due to typographical, system, or human error, we reserve the right to cancel any order placed at the incorrect price, even after order confirmation. We will notify you and offer a refund or the option to repurchase at the correct price.
4. Orders, Payment & Cancellation
4.1 Order Acceptance
When you place an order, you are submitting an offer to purchase. We won't accept your order or form a contract until we send an order confirmation email and process your payment. We reserve the right to refuse or cancel any order for any lawful reason, including suspected fraud, unauthorized payment, inventory shortage, pricing errors, or violation of these Terms.
4.2 Cancellations
We process orders quickly to keep transit times short. If you need to cancel or modify an order, contact [email protected] within one hour of placement. After that window, we cannot guarantee changes are possible. Once shipped, orders are subject to our Refund Policy.
4.3 Payment
By providing payment information, you represent and warrant that:
- The payment method is valid and you are authorized to use it.
- The information provided is true, complete, and accurate.
- You authorize us (or our payment processor) to charge the full amount of your order.
Payment is processed through Shopify Payments and other third-party processors. We do not store full payment card details on our servers.
4.4 Personal Use
You represent and warrant that purchases are for your own personal or household use and not for resale, redistribution, or commercial export. We reserve the right to cancel orders that appear to be for resale.
5. Shipping, Delivery & Risk of Loss
5.1 Shipping Locations
We currently ship to addresses within the United States only. International shipping is not available at this time.
5.2 Processing & Transit Times
Orders are processed within two (2) business days. Standard shipping transit time is typically three to five (3-5) business days after processing. Estimated delivery dates are estimates only and are not guaranteed.
5.3 Delays
We are not liable for shipping or delivery delays caused by carriers, weather, customs (when applicable), natural disasters, labor disputes, public health emergencies, or any other event outside our reasonable control.
5.4 Title & Risk of Loss
Title to products and risk of loss transfer to you when the products are transferred to the shipping carrier. Lost, stolen, or damaged-in-transit packages should be reported to us at [email protected] within 14 days of the carrier's confirmed delivery date so we can assist with carrier claims.
6. Returns, Exchanges & Refunds
All returns and exchanges are governed by our Refund Policy, which is incorporated into these Terms by reference. In summary: unworn, unwashed items with original tags may be returned within thirty (30) days of delivery. Customer is responsible for return shipping unless the item arrived damaged or was shipped in error.
7. Intellectual Property
7.1 Our IP
The Services and all content thereon — including but not limited to product designs, photography, video, written content, logos, trademarks, the House of Sxren name, the "You are the masterpiece." tagline, embroidery designs, and the overall look and feel of the brand — are owned by House of Sxren or its licensors and are protected by U.S. and international intellectual property laws.
7.2 Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal, non-commercial purposes only. You may not:
- Reproduce, distribute, modify, or create derivative works.
- Publicly display, perform, or republish content from the Services.
- Use any data mining, scraping, or similar extraction tools.
- Frame, mirror, or sell access to the Services.
- Use our trademarks without prior written consent.
Unauthorized use may violate intellectual property law and is grounds for termination of access.
7.3 Third-Party IP
The Services may contain content owned by third parties (e.g., Shopify, payment processors). All such content is the property of the respective owners and is used under license.
8. User Content & Feedback
8.1 What You Submit
You may submit content to the Services — including reviews, photos, comments, suggestions, and other materials ("User Content"). You retain ownership of your User Content.
8.2 License Grant
By submitting User Content, you grant House of Sxren a non-exclusive, royalty-free, worldwide, sublicensable, transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with the Services and our marketing activities, in any media now known or later developed.
8.3 Your Representations
You represent and warrant that:
- You own or have all rights necessary to grant the license in Section 8.2.
- Your User Content does not violate any third party's rights.
- Your User Content is truthful, lawful, and not defamatory, obscene, threatening, or harmful.
- You have disclosed any material compensation or relationship that influenced your User Content (in compliance with FTC guidelines).
8.4 Moderation
We may, but are not obligated to, monitor, edit, or remove User Content at our sole discretion. We are not responsible for any User Content posted by users or third parties.
9. Prohibited Uses
You may not use the Services to:
- Violate any applicable federal, state, local, or international law or regulation.
- Infringe upon or violate intellectual property rights or other rights of any party.
- Harass, abuse, defame, stalk, threaten, or intimidate any person.
- Transmit false, misleading, or fraudulent information.
- Send unsolicited promotional material, spam, chain letters, or junk mail.
- Impersonate any person or entity.
- Upload viruses, malware, or any other malicious code.
- Collect or track personal information of others.
- Phish, pharm, pretext, or otherwise deceive users.
- Use robots, spiders, scrapers, AI agents (including agentic AI), or other automated means to access, monitor, or harvest the Services, except as expressly permitted in Section 10.
- Bypass security features, robot exclusion headers (robots.txt), or other access controls.
- Reproduce, duplicate, copy, or resell any portion of the Services.
- Use the Services in any manner that could disable, overburden, damage, or impair the Services.
We may suspend or terminate access at any time, with or without notice, for actual or suspected violations.
10. AI Agents & Automated Access
10.1 Scope
This section applies to "Agents" — any software, service, or system that takes autonomous or semi-autonomous action on behalf of a person or entity, including agentic AI, web crawlers, scrapers, and automated browsing tools.
10.2 Identification Requirement
Agents must identify themselves in all HTTP/HTTPS requests by including Agent/[agent name] in the User-Agent string.
10.3 Prohibited Behaviors
Agents may not:
- Conceal or obfuscate their automated nature, including by mimicking human behavior or solving CAPTCHA intended to distinguish human from automated use.
- Misrepresent themselves as human in response to any prompt or question.
- Circumvent rate limits, access controls, or measures intended to limit Agent activity.
- Access portions of the Services after being instructed (technically or otherwise) not to.
10.4 Our Rights
We may, at our discretion and without notice, block, throttle, or limit Agent access by technical or other means. Repeat or willful violations may result in IP blocking, legal action for breach of these Terms, and claims under the Computer Fraud and Abuse Act or analogous laws.
11. Third-Party Links, Tools & Services
The Services may contain links to or integrations with third-party websites, applications, or services (including social media platforms, payment processors, and shipping carriers). We do not control, endorse, or assume responsibility for third-party content, products, or services. Your interactions with third parties are governed by their own terms and policies.
Third-party tools (e.g., review platforms, chat widgets, analytics) are provided "as is" without warranty. We have no liability for any harm arising from your use of them.
12. Privacy
Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and disclose personal information. By using the Services, you acknowledge that you have read and understood the Privacy Policy.
Because the Services are hosted by Shopify, Inc., information you provide may also be subject to Shopify's privacy practices. See Shopify's privacy policy at shopify.com/legal/privacy.
13. SMS & Email Communications
If you provide your phone number or opt in to SMS messages, you consent to receive automated marketing text messages from House of Sxren. Message and data rates may apply. Frequency varies. Reply STOP to unsubscribe, HELP for help. Consent to SMS marketing is not a condition of purchase.
If you provide your email address, you may receive transactional emails (order confirmations, shipping updates) and, if you opt in, marketing emails. You may unsubscribe from marketing emails at any time using the unsubscribe link in any marketing email or by contacting [email protected].
14. Shopify Hosting Acknowledgement
House of Sxren is powered by Shopify, Inc., which provides e-commerce infrastructure for the Services. While Shopify enables the Services, any sales and purchases you make are made directly with House of Sxren. Shopify is not responsible for any aspect of any sales transaction between you and House of Sxren, including any injury, damage, or loss resulting from purchased products or services. By using the Services, you release Shopify and its affiliates from all claims arising from or related to your purchases and transactions with House of Sxren.
15. Disclaimers of Warranty
THE SERVICES AND ALL PRODUCTS, CONTENT, AND MATERIALS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMITTED BY LAW, HOUSE OF SXREN DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT:
- THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
- THE RESULTS OBTAINED FROM USING THE SERVICES WILL BE ACCURATE OR RELIABLE.
- THE QUALITY OF ANY PRODUCTS, INFORMATION, OR OTHER MATERIALS PURCHASED OR OBTAINED THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS.
Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the foregoing exclusions apply only to the extent permitted by law.
16. Disputes, Binding Arbitration & Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
16.1 Informal Resolution
Before initiating any legal proceeding, you agree to first attempt to resolve the dispute informally by contacting [email protected] with a written description of the dispute. We will attempt to resolve the dispute within thirty (30) days of receipt.
16.2 Binding Individual Arbitration
If the dispute is not resolved through informal negotiation, both you and House of Sxren agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services will be resolved through binding individual arbitration, conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
Arbitration will be conducted in Dallas, Texas, unless you and we agree otherwise, or unless required by applicable law to be conducted in your local jurisdiction.
16.3 Class Action Waiver
YOU AND HOUSE OF SXREN AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION OR PROCEEDING.
If a court or arbitrator determines that this class action waiver is unenforceable in a particular case, the arbitration agreement in this section will be considered void and the case will proceed in court.
16.4 Jury Trial Waiver
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND HOUSE OF SXREN WAIVE THE RIGHT TO TRIAL BY JURY.
16.5 Small Claims Carve-Out
Either party may bring an individual action in small claims court, in lieu of arbitration, for any claim that qualifies under the rules of that court.
16.6 30-Day Right to Opt Out
You may opt out of the arbitration agreement and class action waiver in Sections 16.2-16.4 by sending written notice to [email protected] within thirty (30) days of your first use of the Services. The notice must include your full name, mailing address, email address, and a clear statement that you want to opt out of arbitration. Opting out will not affect any other provisions of these Terms.
16.7 Survival
This Section 16 will survive termination of these Terms.
17. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW:
HOUSE OF SXREN, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID HOUSE OF SXREN IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
18. Indemnification
You agree to defend, indemnify, and hold harmless House of Sxren, its affiliates, officers, directors, employees, agents, contractors, and licensors from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
- Your breach of these Terms or any policy referenced herein.
- Your violation of any law or the rights of any third party.
- Your User Content.
- Your use or misuse of the Services.
We may, at our option, assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense.
19. Termination
We may suspend or terminate your access to the Services, in whole or in part, at any time, with or without cause and with or without notice. You will remain liable for all amounts due through the date of termination.
The following sections survive termination: 7 (Intellectual Property), 8 (User Content & Feedback), 15 (Disclaimers), 16 (Disputes & Arbitration), 17 (Limitation of Liability), 18 (Indemnification), 19 (Termination), 20 (Governing Law), and any other provisions that by their nature should survive.
20. Governing Law & Venue
These Terms and any disputes arising hereunder are governed by the laws of the State of Texas, without regard to its conflict of laws principles. Subject to Section 16 (Arbitration), you and House of Sxren consent to the exclusive jurisdiction and venue of the state and federal courts located in Denton County, Texas, for any matters not subject to arbitration.
The United Nations Convention on Contracts for the International Sale of Goods does not apply.
21. Force Majeure
House of Sxren will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics or public health emergencies, war, terrorism, civil unrest, labor strikes, supply chain disruptions, governmental actions, internet or utility outages, or carrier failures.
22. California Consumer Notice
Under California Civil Code Section 1789.3, California residents are entitled to the following consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
California residents also have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), described in our Privacy Policy.
23. Errors, Inaccuracies & Omissions
The Services may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping rates, transit times, or availability. We reserve the right to correct such errors and to cancel orders affected by them, even after order confirmation, without prior notice or liability.
24. Changes to These Terms
We may update these Terms at any time. Material changes will be communicated by:
- Posting the updated Terms with a revised "Last Updated" date.
- Where required by law, providing email notice at least thirty (30) days before changes take effect.
Your continued use of the Services after changes take effect constitutes acceptance. If you do not agree, your sole remedy is to discontinue use of the Services.
25. Miscellaneous
25.1 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
25.2 Waiver
No waiver of any term will be deemed a continuing waiver. Our failure to enforce any provision does not waive our right to enforce it later.
25.3 Entire Agreement
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and House of Sxren regarding the Services, superseding any prior agreements.
25.4 Assignment
You may not assign these Terms without our prior written consent. We may assign these Terms freely.
25.5 Headings
Headings are for convenience only and have no legal effect.
25.6 Interpretation
Ambiguities will not be construed against the drafting party.
26. Contact
Questions about these Terms? Reach us at:
House of Sxren
[email protected]
United States